The Shared Values Process^®/Operating System (SVP^®/OS) provides the instructionally designed tools and facilitation you need to Create Great Customer TransActions in all aspects of your business. Great Customer TransActions means that every member of your operation is someone who is both accountable and responsible to "make the transAction." Emphasizing Shared Values and the standards of conduct based on these universal values, your organization grows beyond simple success to greatness. The Journey is comprised of five stages. The basic vehicle for this transformation is the people within the operation. A heavy emphasis is placed on a unique Train-The-Trainer approach for both fast-track professionals and non-supervisory informal leaders.

	In STAGE 1, the organization defines their TransAction ZoneTM philosophy as they move away from control-based thinking.
	STAGE 2 establishes a Shared Values culture.
	During STAGES 3, the operation teaches everyone the meaning of taking personal responsibility and then expects all staff members to meet their personal commitments.
	Stage 4 introduces the operation to new ways of looking at the current systems and structural designs that have supported top-down thinking in the past [what we call Inside-Out Thinking.] Replacing this thinking with "Outside-In-Thinking" creates TransAction PointsTM and removes TransAction BlocksTM by teaching and expecting Personal Accountability from everyone. This commitment moves an organization from a control-based operation to Freedom-BasedTM beliefs and behaviors. During Stage 4, the organization designs their new Shared Values/TransAction Zone environment with a redesign that focuses on Customer CentrixTM thinking, or what we call "Outside-In Thinking."
	In STAGE 5, Advanced-TransAction Zone skills are taught. Entrepreneurial IntelligenceTM is the balance between three competing elements of individual and organizational approaches to problems, challenges and opportunities.
These five stages are the enduring elements of the Shared Values Process®. Once embedded within the philosophy and culture of the organization, this new belief system transforms the operation into a Customer-Centered TransAction Zone environment and fuels its success. Click on Journey Map to see larger version (Allow 15 to 30 seconds download time)
Click on Journey Schedule to see larger version (Allow 60 to 90 seconds download time)

These five stages are the cornerstone to the Shared Values Process^®. Once imbedded within the philosophy and culture of the organization, this new belief system transforms and fuels the operation's success.