Randy Spitzer defines workplace accountability where everyone in the organization is personally accountable for delivering superior personal performance for the good of the organization, and for the good of customers.

Randy Spitzer, along with Rob Lebow, is the coauthor of the 2002 Berrett-Koehler book: Accountability - Freedom and Responsibility without Control.

Randy's style is easy and compelling. He laces every talk with strong data that supports his thesis: that staff members, team leaders, and senior managers are all capable of being personally responsible and accountable without the need for supervision, incentives or imposed measurement systems. Randy stresses that any operation can move away from relying on extrinsic motivators to Create Great Customer TransActions and be the ultimate winner in the 21st Century.

He emphasizes that operations of any size or industry can replace control-based thinking, and as a result, reap huge financial rewards. Finding a way to move towards values is his underlying theme. Randy is meticulous in presenting the essential stages in this cultural change in beliefs about people and the idea that serving customers is the purpose of being in business. "Outside-in Thinking" is defined as taking the customer's point of need and projecting the support necessary to serve their requests. Each one of Randy's talks is geared to the audience with fresh insights and proven survey and profile tools designed by the Lebow Company.

About Randy Spitzer
Randy Spitzer is a senior team member of the Lebow Company. His vision and mission is to serve organizations in both the public and private sector by helping them create Freedom-Based Shared Values environments. Randy has been an educator for twenty-nine years in both the public school system and the corporate arena. Additionally, Randy is a Certified Financial Planner and an author of many articles on business-related subjects, as well as the co-author of the 2002 book, ACCOUNTABILITY-Freedom and Responsibility Without Control. Clients include Anheuser Busch, ARAMCO Saudi Arabia, W.B. Guimarin, Moore Corporation, Triangle Distributing, Heimark Distributing, Provident Services, Centennial Distributing, General Distributing, Eagle General Distributing, .